Understanding Trust in Small Teams


Trust in Small Teams

Challenge

Trust is a critical ingredient in high performance teams. We supported our client in a multi-year program of research exploring the dynamics of trust in high risk military teams, and how trust can be best facilitated.

Approach

Our work included developing new ways to measure trust, state-of-art reviews of best practices, and both field and laboratory testing.

Results

This work culminated in pragmatic advice for building and maintaining trust even in highly volatile conditions, and an easy-to-use handbook for senior military commanders.

The Bottom Line

Knowing how to manage issues of trust is critical. Although the nuances of trust in workplaces may vary somewhat, trust within team is based on competence, integrity and concern. Need to know how to manage trust in your workplace? We can help.

Project Contacts: Michael Thomson, Bob Webb

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