We bring knowledge about human characteristics plus methods for dividing functions and tasks between people and technology, analysing user needs and evaluating options in terms of human performance and well-being. Our friendly and knowledgeable Human Factors consultants use their skill and experience to help develop or procure products and systems that enable people to perform their tasks as effectively and safely as possible.
We will work anywhere. HSI® Human Factors consultants have worked on ice breakers, in airports and mines, on manufacturing lines, in process control rooms, in the field with infantry and artillery, on warships, in ambulances, in prisons, at fire stations, and many other challenging locations. In every case, our focus is user centred - integrating people, performance and technology.
We are realistic and objective. We communicate our findings clearly and frankly - and tell it like it is. We do not tell clients just what they want to hear. Then, we work with the client to identify and implement the most realistic solution. We respect client confidentiality but advocate communication of information among all stakeholders.
We base our results on technically sophisticated methods and provide practical recommendations. Our Human Factors consultants reveal the limitations in any method we use: no method is infallible.
Our ultimate responsibility is to the end user: those who take the consequences of our recommendations. We want to earn their trust.
Our commitment to you:
- We will provide professional services of the highest quality.
- We listen to you.
- We will be honest and truthful with you.
- We deliver our services in a timely manner.
- We will welcome your feedback to help us improve.
