Determining the Most Critical Functions of a Complex System

Challenge

Our client asked us to help describe the functional requirements of an all-source intelligence centre as a first step to working to design future intelligence centres and to improving how they function.

Approach

Interviews of subject matter experts, reviews of doctrine, and the application of systems analysis techniques, such as Cognitive Work Analysis and Enterprise Architecture, were used to define and understand the functional requirements of multi-source intelligence centres. Focus groups were then held to validate the analysis results with a larger sample of the intelligence community.

Results

The analytical products informed a larger program of research working to modernize the organization, processes, and tools of multi-source intelligence centres.

Project Contact: Andrew Morton